Terms of Service

Introduction

Welcome to Brandomoon, a wellness and fitness community dedicated to helping individuals achieve balance through mindful movement practices including Yoga, Pilates, Aqua Fitness, Tai Chi, and Meditation.

These Terms of Service ("Terms") govern your use of our website, services, classes, memberships, and all other offerings (collectively referred to as the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

Please read these Terms carefully, along with our Privacy Policy and Cookie Policy, which are incorporated by reference into these Terms.

Eligibility

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you meet this requirement.

If you are under 18, you may use our Services only with the involvement and consent of a parent or guardian. Some classes may have specific age restrictions, which will be clearly indicated in the class descriptions.

Account Registration

To access certain features of our Services, you may need to create an account. When you register for an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password confidential and secure
  • Be responsible for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account or any other breach of security

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or incomplete.

Classes and Memberships

Booking Classes

You can book classes through our website or directly at our studio, subject to availability. We recommend booking in advance to secure your spot, as classes may have limited capacity.

You must arrive at least 10 minutes before the scheduled class time. Late arrivals may not be permitted to join the class, at the instructor's discretion, to avoid disrupting the experience for other participants.

Cancellation Policy

If you need to cancel a class booking, you must do so at least 12 hours before the scheduled class time to receive a refund or to have your class credit returned to your account. Cancellations made less than 12 hours before the class will not be refunded or credited.

In case of illness or emergency, please contact us as soon as possible, and we will consider exceptions to our cancellation policy on a case-by-case basis.

Memberships

We offer various membership options, each with specific terms regarding duration, pricing, and included services. The current membership options and pricing are available on our website and at our studio.

Membership fees are charged at the beginning of each billing period. For monthly memberships, the billing date is the date on which you signed up for the membership. For annual memberships, you will be billed on the same date each year.

You may cancel your membership at any time by notifying us in writing at least 14 days before your next billing date. If you cancel your membership, you will continue to have access to the Services until the end of your current billing period.

Medical Conditions and Health Concerns

Before participating in any physical activity at Brandomoon, you should consult with a healthcare professional if you have any medical conditions, injuries, or other health concerns that may affect your ability to safely participate in our classes.

You agree to inform your instructor of any medical conditions, injuries, or health concerns before each class. Our instructors may suggest modifications or alternatives to certain exercises, but they are not medical professionals and cannot provide medical advice.

Payment and Refunds

Payment Methods

We accept various payment methods, including major credit cards, debit cards, and electronic funds transfer (EFT). All payments are processed securely through our third-party payment processors.

Pricing

All prices are listed in Australian Dollars (AUD) and include applicable taxes. We reserve the right to change our prices at any time, but any price changes will not affect services that have already been paid for.

Refunds

For single class bookings, refunds are available if cancellation is made at least 12 hours before the scheduled class time.

For class packs, refunds are available within 14 days of purchase, provided that none of the classes in the pack have been used.

For memberships, we offer a 7-day cooling-off period during which you can cancel your membership and receive a full refund. After this period, no refunds will be provided for membership fees, but you can cancel your membership to prevent future billing.

In exceptional circumstances, such as extended illness or injury, we may consider offering a refund or credit on a case-by-case basis. Please contact us directly to discuss your situation.

Code of Conduct

We are committed to providing a safe, respectful, and welcoming environment for all our members, staff, and visitors. When using our Services, you agree to:

  • Treat all individuals with respect and courtesy
  • Follow the instructions and guidance of our staff and instructors
  • Respect the privacy and personal space of others
  • Use equipment and facilities properly and safely
  • Maintain cleanliness and hygiene (e.g., using a towel during practice, removing shoes when required)
  • Arrive on time for classes and appointments
  • Keep noise levels appropriate for a wellness environment
  • Not engage in any form of harassment, discrimination, or disruptive behavior
  • Not attend classes while under the influence of alcohol or drugs

We reserve the right to ask anyone who violates this Code of Conduct to leave the premises and may, at our discretion, suspend or terminate their access to our Services without refund.

Intellectual Property

All content on our website and social media channels, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Brandomoon or our content suppliers and is protected by Australian and international copyright, trademark, and other intellectual property laws.

You may access, view, download, and print content from our website for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use our content without our express written permission.

The Brandomoon name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Brandomoon. You may not use these marks without our prior written permission.

User Content

If you submit, post, or share content on our website or social media channels (e.g., reviews, comments, photos), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You represent and warrant that:

  • You own or control all rights to the content you post
  • The content is accurate and not misleading
  • The content does not violate these Terms, our Code of Conduct, or the rights of any third party

We reserve the right to remove any content that violates these Terms or that we find objectionable for any reason.

Limitations of Liability

To the fullest extent permitted by law, Brandomoon, its directors, employees, partners, and service providers will not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to your use of our Services, even if we have been advised of the possibility of such damages.

This includes, but is not limited to, damages for:

  • Personal injury, property damage, or any other harm resulting from your participation in our classes or use of our facilities
  • Errors, mistakes, or inaccuracies in content
  • Unauthorized access to or use of our servers and/or any personal information stored therein
  • Interruption or cessation of transmission to or from our website
  • Bugs, viruses, trojan horses, or the like that may be transmitted through our website

In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, our liability will be limited to the greatest extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Brandomoon, its directors, employees, partners, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of our Services.

Termination

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms.

Upon termination, your right to use our Services will immediately cease. If you wish to terminate your account, you may simply discontinue using our Services or contact us to request account deletion.

All provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. The updated Terms will be posted on our website with a new "Last Updated" date.

Your continued use of our Services after any changes to these Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed about our practices.

If we make significant changes to these Terms, we will provide a more prominent notice, such as an email notification or a temporary banner on our website.

Governing Law

These Terms and your use of our Services shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Sydney, New South Wales, Australia, and you consent to the personal jurisdiction of such courts.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Brandomoon regarding your use of our Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms, please contact us at:

Brandomoon

123 Wellness Way, Sydney, NSW 2000, Australia

Email: [email protected]

Phone: +61 2 8905 2008

Last Updated: May 12, 2025