Privacy Policy

Introduction

At Brandomoon, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect several types of information for various purposes to provide and improve our services to you. The information we collect may include:

Personal Information

  • Contact information (such as name, email address, phone number, and postal address)
  • Account information (such as username and password)
  • Demographic information (such as age, gender, and occupation)
  • Health and fitness information (such as physical conditions, fitness goals, and exercise preferences)
  • Payment information (such as credit card details and billing address)
  • Preferences and interests (such as class preferences and communication preferences)
  • Feedback and correspondence (such as information you provide in your responses to surveys, when you participate in market research activities, or when you contact us)

Usage Information

  • Device information (such as your device type, operating system, and browser type)
  • IP address and other network identifiers
  • Usage data (such as how you use our website, which pages you visit, the time and date of your visits, and the time spent on those pages)
  • Cookies and similar tracking technologies (as explained in our Cookie Policy)

How We Collect Information

We collect information through various channels:

Direct Interactions

When you:

  • Create an account or fill out forms on our website
  • Register for classes or purchase memberships
  • Subscribe to our newsletter or promotional communications
  • Request information or support
  • Provide feedback or contact us
  • Participate in surveys, contests, or promotions

Automated Technologies

When you visit our website, we may automatically collect certain information about your device and usage patterns through:

  • Cookies (small text files placed on your device)
  • Web beacons (electronic images that allow us to count users who have visited certain pages)
  • Server logs (records of activities on our website)
  • Analytics tools (such as Google Analytics)

For more information about our use of cookies, please see our Cookie Policy.

Third-Party Sources

We may receive information about you from:

  • Business partners and service providers
  • Social media platforms when you interact with us on those platforms or use your social media credentials to log into our services
  • Publicly available sources

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services

  • To provide access to our website and services
  • To process and manage class bookings, memberships, and purchases
  • To personalize your experience and tailor content to your preferences
  • To develop new features, products, and services
  • To monitor and analyze usage patterns and trends
  • To ensure the security and integrity of our services

Communication and Marketing

  • To communicate with you about your account, classes, or purchases
  • To send administrative information, such as changes to our terms or policies
  • To send newsletters, promotional offers, and marketing communications (if you have opted in)
  • To respond to your inquiries, comments, or feedback
  • To conduct surveys and collect feedback

Legal and Operational Purposes

  • To comply with legal obligations and regulatory requirements
  • To enforce our terms, conditions, and policies
  • To prevent, detect, and investigate fraud, security breaches, or other potentially prohibited or illegal activities
  • To protect our rights, property, or safety, and that of our users or others

How We Share Your Information

We may share your information with:

Service Providers

We share information with third-party service providers who help us operate our business and deliver our services, such as:

  • Payment processors
  • Hosting providers
  • Customer support services
  • Marketing and communication platforms
  • Analytics providers

These service providers are only permitted to use your information for the specific purposes we've authorized and are required to protect your information.

Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will take reasonable steps to ensure that your information continues to be protected and will notify you if there are any material changes to how your information is treated.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

We do not sell, rent, or lease your personal information to third parties without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Staff training on data protection and security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to rectify or update your personal information
  • The right to delete your personal information
  • The right to restrict or object to our processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Marketing Communications

You can opt out of receiving marketing communications from us by:

  • Clicking the "unsubscribe" link in any marketing email we send
  • Updating your communication preferences in your account settings
  • Contacting us directly using the information in the "Contact Us" section

Please note that even if you opt out of marketing communications, we may still send you service-related communications, such as those about your account or our ongoing business relations.

International Data Transfers

We are based in Australia, and we may transfer, store, and process your information in countries other than your country of residence. These countries may have data protection laws that are different from those of your country.

When we transfer your information to other countries, we take appropriate safeguards to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make significant changes to this Privacy Policy, we will notify you by email or by posting a notice on our website prior to the changes becoming effective.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Brandomoon

123 Wellness Way, Sydney, NSW 2000, Australia

Email: [email protected]

Phone: +61 2 8905 2008

Last Updated: May 12, 2025